Frequently Asked Questions

We’ve answered some of the most common questions about shopping with Swanky Luxe Couture below. If you need any further assistance, please feel free to contact us.

1. What does Swanky Luxe Couture sell?

Swanky Luxe Couture offers a curated collection of stylish clothing, handbags, and shoes for women who love elegant fashion at affordable prices.

2. Are your items local or imported?

We stock a mix of local and imported fashion items, carefully selected to offer stylish, quality pieces at accessible prices.

3. How do I place an order?

Simply browse our online store, add your favourite items to your cart, and proceed to checkout. Once your payment is confirmed, we’ll begin processing your order.

4. How much is courier delivery?

We charge a flat courier fee of R100 per order via Aramax. We ship Nationwide.

5. How long does delivery take?

Delivery times may vary depending on your location, but orders are generally delivered within a few business days after payment confirmation and order processing. Outlying areas may take a little longer.

6. Do you deliver nationwide?

Yes, we deliver across South Africa.

7. How will I know when my order has been shipped?

Once your order has been processed and dispatched, we will notify you with your delivery details so you can keep track of your parcel.

8. What payment methods do you accept?

We accept secure online payments through the payment methods made available at checkout.

9. Can I return an item if I am not happy with it?

Yes. We do accept returns, provided the item is returned in line with our Refund & Returns Policy. Items must be unused, unworn, unwashed, and in their original condition with tags attached.

10. Can I exchange an item for another size or product?

Exchanges may be arranged depending on stock availability. If you need a different size or item, please contact us as soon as possible and we’ll assist where we can.

11. Do you accept returns on sale items?

Items marked as sale, clearance, or final sale may not be eligible for return unless they are incorrect or faulty.

12. What should I do if I receive the wrong item or a damaged item?

If you receive an incorrect, damaged, or faulty item, please contact us within 48 hours of delivery with your order number and clear photos of the item so we can assist you as quickly as possible.

13. How do I choose the right size?

We recommend checking the product description carefully before ordering. If sizing guidance is available, it will be provided on the product page. If you are unsure, contact us before placing your order and we’ll do our best to assist.

14. What if an item I want is out of stock?

If an item is out of stock, it may be restocked at a later stage depending on supplier availability. Keep checking our store or contact us for more information.

15. How can I contact Swanky Luxe Couture?

You can reach out to us through our Contact page, or by using the email address and contact number listed on the website. We’re always happy to help with product, order, or delivery queries.

Still have questions?
Contact us and we’ll be happy to assist you.